Move data between customers, contractors, employees and your internal systems
Connect the apps you have, build the ones you don't
Connect what you run on
- Customers
- Messenger
- Gmail
- Outlook
- HubSpot
- Calendly
- Team
- Slack
- Microsoft Teams
- Google Meet
- Zoom
- Google Calendar
- Tasks
- Asana
- Trello
- monday.com
- ClickUp
- Notion
- Todoist
- Basecamp
- Support
- Zendesk
- Front
- Help Scout
- Intercom
- Files and forms
- Google Drive
- Google Sheets
- Excel
- Dropbox
- Airtable
- DocuSign
- Typeform
- Money
- QuickBooks
- Xero
- Stripe
- Square
- PayPal
- Gusto
- Your industry
- Guesty
- Airbnb
- Booking.com
- Jobber
- ServiceTitan
- Toast
- Cliniko
- Shopify
Build what's missing
- Client portal
- Quote builder
- Request inbox
- Approvals
- Dispatch board
- Shift planner
- Task tracker
- Checklists
- Work orders
- KPI board
- Payouts
- Expenses
Fewer apps to pay for, less to check
Agents answer every customer and pass your team only what needs a person
External: guests write on WhatsApp, Instagram and email, and Concierge answers every one. At 2:14 pm Priya says the hot water isn't working. Concierge answers in 40 seconds and has her check the heater; the light is off, and an agent can't fix a heater, so it posts the details and her photo to the team's internal Escalations group. Raúl says he'll go at 3, Concierge tells Priya, and it's fixed by 3:24.
ExternalYour guests
- Priya Nair2:14 pm1 unreadBookedNeeds helpHandled by Concierge
- Jess MillerPaidReturningHandled by Concierge
- Daniel Okafor9:25 am1 unreadQuotedNeeds helpHandled by Concierge
- Camila & AndrésQualifiedHandled by Concierge
- Kenji SatoBookedHandled by Concierge
- Hannah BeckerBookedHandled by Concierge
- Tomás RiveraBookedHandled by Concierge
- Chloe MartinBookedReturningHandled by Concierge
InternalYour team
Know where everything stands, every morning
Yesterday 170 messages came in from guests on WhatsApp, Instagram and email and from seven team groups. At 7:00 the owner gets one digest: 167 handled, 3 decisions to make (a $40 refund, a pet request and an agreement to sign), money collected and overdue, who wrote in, and one way to grow.
Tuesday, 7:00
Good morning, Sofía ☀️
167 of 170 messages handled yesterday
3 need you0 missed
Collected
$6,840
↑ 12%
Overdue
$3,150
Books is chasing
Booked
87%
↑ 5 pts
Needs you3
- 💸Refund $40 to Priya?No hot water for 70 minApprove
- 🐶Dog at Casa Brisa?Daniel, 4 nightsDecide
- ✍️Casa Sol agreementThe owner signedSign
Who wrote in
- Guests88
- Tenants6
- Contractors46
- Suppliers8
- Owners5
- Staff17
Your digest, in one message
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Questions owners ask
What can the agents process?
Messages, voice notes, photos, PDFs and other documents, in English, Spanish and other languages
Do we have to stop using WhatsApp?
No, customers keep writing to your WhatsApp Business number, Instagram and email, and your team works from gordoh on any phone or laptop
Which apps does it connect to?
Email, calendar, files, accounting, payments and the software your industry runs on, and if something is missing we can build it for you
Will agents act without asking?
Only within the limits you set: refunds, discounts and anything over an amount you choose wait for your OK
What happens when something needs a person?
The agent tells the customer someone is on it and posts the details to your team’s group, and whoever can takes it
Do I need to code?
No, you describe each agent’s job in plain words